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Frequently Asked Questions (FAQ)

QuickPOS is happy to help customers choose the right product/solution for their business. Listed below are answers to some Frequently Asked Questions

Q1. How long does it take for delivery?

First, it depends on the time of the order placed and payment received. If order is placed and payment reflected in our account by 10.30 a.m. it is shipped the same day, depending on the stock availability. It usually takes between 1-2 days within CBD Sydney and other cities closer to Sydney. Rural/remote areas of Australia take longer. While it is our endeavor to provide quickest service possible, we are dependent on external factors like carrier service, stock availability etc.

Q2 – How much would delivery cost to my area?

There is a flat rate of $18 for shipping to the mainland areas of Australia. $22 shipping rate to Norfolk Island, Tasmania and other areas. Please call us @ 1300 178 614 to find out if your location/post code falls under the flat rate shipping area of Australia.

Q3 – What is your refund policy?

Incorrect Products

If we supply you with the incorrect products, we will replace the products at no additional cost.

Defective goods:

Products purchased from QuickPOS are covered by the manufacturers’ warranty, which is provided directly by the manufacturer or the authorized distributor in Australia. QuickPOS will liaise with the manufacturer to assist with the exchange or repair process. The products must be shipped back at your own cost after obtaining approval from QuickPOS. After approval, an RMA number will be issued and the return address will be supplied.

Dead on Arrival (DOA):

Please notify QuickPOS within 7 days from the date of delivery. If QuickPOS is not notified of the DOA products within 7 days from the date of the delivery, the full purchase price shall be payable.

Change of mind / Incorrect products ordered:

If you change your mind once a product is purchased or have ordered incorrect products, QuickPOS may consider the return of the products depending on the circumstances and the type of product. You must request approval from QuickPOS to return the goods within 7 days of the delivery date. No refunds will be issued after 7 days from the delivery date.  The goods must be shipped back at your own cost after obtaining approval from QuickPOS. After approval, an RMA number will be issued and the return address will be supplied. A minimum restocking and handling fee of 25% of the original purchase value of the products will be charged.

Returned items condition:

If goods are not returned in new condition, including all the original box contents and packaging (unmarked and undamaged), the warehouse staff may retain the right not to accept the returned products, and may result in the RMA being cancelled, and returned at your own cost.

Non Refundable Products:

Software, POS Terminals, Labels, Ribbons and Labour charges (including on-site support contracts) cannot be returned or refunded, unless it is DOA (Dead on Arrival), warranty defective, or damaged in transit.

Please refer to our Terms and Conditions for more information.

Q4 – How can I be sure that my order details are secure?

We take security matters seriously and do all we can to protect the details you provide to us are protected. For full information on our security measures please consult the Security Page. Given the nature of the internet, we cannot guarantee that any data transmission is totally secure. Whilst we take precautions to protect information, we do not warrant and cannot ensure the security of any information you transmit to us. You therefore transmit to this website at your own risk. However, once we receive your transmission, we will take reasonable steps to preserve its security. If you become aware of any problems with the security of the data or the website, please contact us immediately by email sales@quickpos.com.au

 Q5 – I went to the checkout but was interrupted before I completed it – has my data been saved?

No. To protect your privacy, data entered during the checkout process is not saved until you click the “Confirm Order” button on the last page of the checkout.

 Q6 – What is the best technology for printing bar codes?   

Thermal label printers are ideal for bar code printing because they produce accurate, high-quality images with excellent edge definition. Thermal printers are engineered to print within tight tolerances and to produce the exact bar widths that successful bar code printing and scanning require. Each technology can produce one- and two-dimensional bar code symbology, graphics and text at the same print resolutions and speeds. For More information, visit Wikipedia’s page on barcode technology.

Q7 – Please explain the difference between Thermal Transfer Printing and Direct Thermal Printing?

Thermal Transfer (Prints with Ribbon)

A thermal transfer printer is a printer which prints on paper (or some other material) by melting a coating of ribbon so that it stays glued to the material on which the print is applied. It contrasts with direct thermal printing where no ribbon is present in the process.

Direct Thermal (No Ribbon)

A thermal printer (or direct thermal printer) produces a printed image by selectively heating coated thermochromic paper, or thermal paper as it is commonly known, when the paper passes over the thermal print head. The coating turns black in the areas where it is heated, producing an image. Two-color direct thermal printers can print both black and an additional color (often red) by applying heat at two different temperatures. Direct thermal media is more sensitive to light, heat and abrasion, which reduces the life of the printed material.

Q8 – Which labels should I buy?

With Direct Thermal printing no ribbon is used, the image is created directly on the printed material. There is a simple test to find out if you are currently using Direct Thermal labels: run your nail across the label and it will make a black mark on the label. The 1st measurement is the Width of the label and 2nd measurement is the Length.

Q9 – What is the difference between wax and resin ribbons?

Wax Ribbons are for printing onto paper labels, where the life of the label can be years but must be kept dry and must not be abraded or subjected to certain chemicals or oil, which would dissolve the wax image.

 Wax-Resin ribbons produce a finer image on very smooth paper or coated paper labels. The printed image is much more durable than wax, but can still only stand slight contact with water.

Pure Resin Ribbons are formulated to print onto plastic labels such as polyester, polypropylene and vinyl. The “ink” is designed to slightly dissolve into or adhere to the plastic surface of the label

Q10 – Are power cables included?

Most printers sold by QuickPOS have the connection cable and power supply included. RS232 interface models usually require the power supply to be ordered separately.

 Please refer to the product description or give us a call if you are not sure.

Q11 – Do you provide finance?

We are afraid, no. We will notify our customers when this service becomes available.

 Q12- Do you provide volume discount for large orders?

Yes we do! Please contact us for a quote.

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